FAQ

Where is event parking for The Franke Center for the Arts?
The closest paring to The Franke Center is the parking ramp which is located on the east side of the building.  Arrive early. If you are late, you may be held out or reseated until an appropriate time for you to get to your assigned seat. It is best to arrive about 30 minutes early so that you have time to purchase concessions, find your seat, and read the program before the show starts.

Is there handicapped accessible parking available nearby?
There are handicap accessible parking spaces in the parking lot located on the west side of the building.  There are also handicap spaces in the parking ramp located on the east side of building.  The parking ramp elevator is located on the north side closest to Mansion Street.

Where should I be dropped off and picked up before and after an event?
The Recommended drop-off and pick-up location is on the east side of building with the exception of school buses.  School buses may drop-off and pick-up in the front of the building on Mansion Street at either stop sign.

Where do school buses park?
Our staff will contact you to let you know where we have secured parking for your event.

Is there a lost and found at The Franke Center for the Arts?
During events, lost and found items are turned in to event ushers.  To inquire about a lost item after an event, please call 269-781-0001.

Where is ticket will call located?
On the night of  the concert/show, will call is located in the main  lobby located directly outside the auditorium entrance.

Do I need a ticket for my child?
Yes

Can I purchase tickets online?
Yes, tickets may be purchased online.

Can I purchase tickets at the door?
Yes.  Tickets are available in the main lobby one hour prior to curtain, subject to availability.

What is your refund policy?
All sales are final.  No rounds or exchanges unless a show is cancelled.

What type of payment does The Franke Center accept?
The box office and bars accept cash, VISA, Master Card,  and Discover.

Where is the box office located?
On days when there is no performance, the box office is open from 10:30 AM to 5:00 PM Monday – Friday and is located in the main business offices just across the parking ramp on the east side of building. On performance days, the box office opens one hour prior curtain in the main lobby of the auditorium.

Does The Franke Center offer wheelchair seating space?
Yes, if requested, we will reserve a designated space in the main auditorium for a wheelchair plus guest seating. Spaces are a first come, first serve bases.  There are two wheelchair spaces.

Are cameras allowed inside The Franke Center auditorium?
Take all the photos you like before and after the concert/musical or play. However, for licensing purposes and as a courtesy to the artists and the other patrons, photography or recording of any kind is strictly prohibited during the performance.

May I use my cell phone or beeper?
Patrons with cellular telephones, alarm watches and/or electronic paging systems must turn them off prior to entering the auditorium.

Can I bring food or beverage into The Franke Center Auditorium?
Guest are not permitted to bring any outside food or beverages into the auditorium.  Containers including bottles, cans, thermos bottles and plastic coolers are not permitted for the safety and protection of our guest.  The Franke Center offers a  variety of beer, wine and soda options as well as refreshments at each event.

Where are concessions sold?
Concessions are sold at the DownStage Club Bar and The Tom/Collins Lobby Bar next to the auditorium.

How soon can I get in auditorium for a general admission event?
Ticket holders can enter the auditorium once auditorium doors open.  The standard policy is 30 minutes prior to curtain.

What is the smoking policy at The Franke Center for the Arts?
The Franke Center is a smoke-free facility.  Smoking, including e-cigarettes, anywhere in and around the building is strictly prohibited.

Where are the restrooms located?
The main restrooms are located in the DownStage Banquet Room lobby.  There is an additional handicap restroom located in the main lobby level.

How many seats does The Franke Center hold?
The Franke Center is a 267 seat auditorium with options of adding 18 extra seats.

Can I rent space at The Franke Center for the Arts?
Yes, there are four spaces available for rent.  The DownStage Club Room, the Collins Fireside Room and the Executive Board Room.  For more information about rental availabilities, please call 269-781-0001.

Are donations to The Franke Center for the Arts tax deductible?
Yes. Donations are welcome and are tax deductible. Please make checks payable to The Franke Center and note on the check that it is a donation.  You many also call the box office at 269-781-0001 or visit our donation section on our web page to make a donation.

Have an unanswered question?
Call us at 269-789-9677.